TERMS AND CONDITIONS

OVERVIEW
This website is operated by Thread & Whisk LLC. Throughout the site, the terms “we”, “us” and “our” refer to Thread & Whisk LLC. Thread & Whisk LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

PAYMENT
We accept Visa, Mastercard, American Express, and Discover.

SHIPPING
We ship via USPS Priority Mail day from our studio in Portland, Oregon.  Shipping charges will be calculated upon checkout.  When your order is shipped you will get a confirmation with a USPS tracking number.  The tracking number is not active until the package is picked up by USPS.  Please email us should you require a faster shipping option.

INTERNATIONAL SHIPPING
We ship internationally to most countries. Please contact us hello@threadandwhisk.com if you would like to place an order that requires international shipping.  Delivery times vary for any shipment outside the US. All taxes and duties are the responsibility of the recipient and we are not able to estimate these costs. There are no refunds or exchanges on international orders.

Here's how the process works:
 •    Prices across the site and the shipping rates are in US dollars.
 •    Please contact us hello@threadandwhisk.com if you would like to place an order that requires international shipping.  
 •    Orders will be shipped using United States Postal Service (USPS) International Priority Mail service.  When your order is shipped you will get a confirmation with a USPS tracking number.  The tracking number is not active until the package is picked by USPS.
•    Customs, duties and taxes charged by the destination country are not covered in the cost of international shipping. We can not provide estimates nor reimbursements for these charges.


GIFTS
We are happy to send your purchase with a gift note in place of receipt, or just a gift receipt with no prices. We do not offer gift wrapping. On the cart page, click "Add gift instructions" to indicate it's a gift, and/or include your note to the recipient. Make sure the recipient’s name and address is included in the “SHIPPING TO” field in the checkout process.  You may also send us an email with any instructions.

REFUNDS/EXCHANGES
We are proud of the character and quality that comes with our small batch production.  Linen is a natural fiber that gives the fabric a beautifully imperfect look and feel. This natural characteristic of the fabric should not be considered a flaw.
If you are not completely satisfied with your purchase we will issue a refund for full price merchandise. Before returning items you must get approval via email. Please email us at “hello@threadandwhisk.com” to notify us of your desire to return or exchange your purchase.  Please do not return packages without approval. Items must be returned within 14 days of receipt in unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return. All sale items are final sale and cannot be returned. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

Please mail all returns to:
Thread & Whisk, Attn: Returns, PMB 285, 25 NW 23rd Place, Suite 6, Portland, OR 97210

DAMAGES
If you receive an item that is damaged, please contact us immediately at hello@threadandwhisk.com.  All damages must be reported within 48 hours upon receiving your order.

INTELLECTUAL PROPERTY RIGHTS
All photos and text are the property of Thread & Whisk LLC.  You may not take images or content from this site without our written permission.  If there is an image that is from a third-party or by another individual who is not associated with Thread & Whisk, credit will be added via a note or link at the bottom of the post that it appears on. In any other case, all images are the property of Thread & Whisk LLC, the owner and operator of threadandwhisk.com.

E-COMMERCE
Our our on-line store is hosted by Stripe.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.  We refer you to Stripe’s Security Statement for an explanation on how your credit card information and personal information are protected by Stripe.

LIMITATIONS OF LIABILITY
To the extent permitted under applicable law, under no circumstances — including, without limitation, negligence — shall we be liable for any direct, indirect, incidental, special or consequential damages, resulting from (1) the use or the inability to use the site; (2) the cost of procurement of substitute goods and services; (3) unauthorized access to or alteration of your transmissions or data; (4) loss of profits, use, data or other intangibles, even if we have been advised of the possibility of such damages. 

DISCLAIMER OF WARRANTIES
We strive to prevent interruptions to the service and be good stewards of your data. However, the site and our services are provided on an “as is” and “as available” basis. We disclaim all warranties of any kind, whether express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not make any warranty that the site or our services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error free, or that defects, if any, will be corrected. You understand that content you access or obtain through the site is at your own discretion and risk.

CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.